Shipping, Returns & Rural Delivery Charges
Delivery Times
All our deliveries require a signature unless you provide other instructions.
Larger items which require truck freight may take longer if you are further away from our warehouse in Auckland. Delivery times can be affected by factors like road closures and ferry cancellations (for South Island deliveries).
Indicative delivery times for in stock items.
|
Location |
Normal Delivery Time |
Rural Delivery |
|
Auckland |
1 – 2 Days |
2 – 3 Days |
|
Greater Auckland/ North Island |
2 – 3 Days |
3 – 4 Days |
|
South Island |
3– 4 Days |
4 – 6 Days |
Indicative Special order delivery times.
(Special Order items are products which we do not keep readily available and need to be ordered from our supplier. For further information please refer to Special Orders.
|
Ordered from Auckland supplier |
2-5 working days |
|
Ordered directly from Germany |
2-3 Months |
|
Genuine items |
6-15 working days |
|
Licenced products |
6-15 working days |
If you have not received your order within the indicated time frame above, please contact us so we can follow up for you.
Please note: We only deliver to business or residential address and unfortunately cannot deliver to a PO box.
Shipping
Shipping costs are calculated based on the size/weight of the order and travel distance. Our prices include insurance cover for the items you’ve ordered. This means that, in the unfortunate event of damage or loss you can rest assured that a hassle-free refund or replacement will be arranged.
|
Shopify Freight Weight |
Auckland ($NZD ex GST) |
Greater Auckland/ North Island ($NZD ex GST) |
South Island ($NZD) |
Rural (NZ$) |
|
0 - 0.5 kg |
$5 |
$5 |
$15 |
$15 |
|
0.5 - 3 kg |
$7.5 |
$10 |
$20 |
$30 |
|
3 - 5 kg |
$15 |
$20 |
$30 |
$35 |
|
5 - 8 kg |
$30 |
$40 |
$80 |
$90 |
|
8 - 15 kg |
$50 |
$70 |
$100 |
$110 |
|
15 - 50 kg |
$70 |
$90 |
$120 |
$140 |
|
50 - 200 kg |
$90 |
$150 |
$300 |
$500 |
Returns
We offer a seven-day refund policy in relation to returned Goods. Special Order Parts are excluded and cannot be returned or exchanged.
For more information, please see our T&C’s.
Incorrectly Supplied Items
Unfortunately, everyone makes mistakes. If you receive an incorrectly supplied item, please let us know as soon as possible and we will arrange to collect the incorrect item and replace it with the correct one asap. Please ensure that the incorrect item is returned in its original condition and packaging and is unused.
For more information, please see our T&C’s.
Faulty Items
If you have received a faulty item, please let us know immediately so we can remedy it. If this is a part/accessory for your car, your car will need to visit our workshop so that we can properly diagnose the fault and then process accordingly. If this is merchandise, the situation may differ. In either case, please contact us as soon as possible.
For more information, please see our T&C’s.
Damaged products
If you receive a damaged product, please notify us within 24 hours of delivery. Often times this will be due to a shipping issue as we inspect all our products before shipping, and package them accordingly.
For more information, please see our T&C’s.